Refund policy
RETURNS POLICY
You can return our products by sending them back to us within 30 days of when you received them, provided they are in an original resalable condition (unopened, unused, and in their original packaging).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will process your refund after we receive and inspect the returned products.
If the product remains in a resalable condition, we will issue the reimbursement for the amount you paid for the products (excluding the shipping cost, which cannot be credited). Please note that returned products that are damaged, used, or not in their original packaging or condition will not be accepted
To start a return, you can contact us at hello@littlemissfitbear.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@littlemissfitbear.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
As we only offer one single product at this stage, exchanges are not available.
Missing or Incorrect Items
We understand receiving complete and correct order is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact us at hello@littlemissfitbear.com.au with photos showing all the items that you've received (so we can confirm the item that is missing) within 14 days so we can organize replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Except as outlined in this Policy, we do not accept returns or provide refunds for dissatisfaction with our products. As we are all different, we appreciate that our products may not be suitable for absolutely everybody and so we cannot offer refunds if our products do not perform the changes you desire. . If you are in the midst of your program and feeling dissatisfied with the product, we encourage you to contact our support team, so we can provide you with our best tips and tricks.
